Utility

Utilities are changing in keeping with increasing regulatory and other pressures. Here’s how Rugged Mobile Devices in Utilities Field are helping with asset management and facilitating the journey to digital transformation. The customer-provider relationship in utilities is no longer a passive one-way street. Customers interact with utilities in real time, often through personalized platforms that keep them informed of consumption trends, maintenance/repair, and service problems. In such a landscape, getting customer service right is more important than ever. Given that technicians are the face of the company in the field, technician enablement will play a key role in driving customer […]

The utilities sector has undergone fundamental shifts in the past few years. While traditionally, work processes have been chiefly manually recorded, digitalization has been helping garner efficiencies in incremental ways. Rugged mobile tablets, connected to enterprise asset management systems and resource planning software, have decreased errors and time inefficiencies associated with all-manual processes. But this is not enough. External forces such as labor shortage, the COVID-19 pandemic, and climate change are just a few that will strain the utilities industry. Utilities must get more innovative and embrace digital transformation more thoroughly to meet these challenges. A few factors have already shaped how […]